The listing gets a line of its own
When a property goes on the market it is given a phone number and an agent built from that listing. The number goes on the sign, on the window card and on the online listing, wherever a buyer will see it.
Listing lines for real estate agencies
A phone number for every listing, and an agent that knows the house
Someone walks past on a Sunday afternoon, sees the sign and rings the number printed on it. The phone is answered straight away by an agent that already knows that property. The address, the price as advertised, the bedrooms, when the next open home is, what the reports attached to the listing say. No menu, no waiting until Monday, and nobody has to explain which house they are ringing about.
A number of its own
One line per property, never the office switchboard.
Answered at any hour
Sunday afternoon and ten at night, when people drive past.
Viewings arranged on the call
Offered from the listing agent diary, not promised and chased later.
Comes down with the sign
The line follows the listing, so nothing is left answering.
01
How a walk past becomes a lead
The number on the board does the qualifying for you
Most enquiry is lost in the gap between someone being interested and someone being available. A line that belongs to one property closes it.
The caller is understood before they speak
Because the number belongs to one house, the agent opens by naming it. No address spelled out, no reference number, no menu, and no chance of answering about the wrong property.
The viewing is arranged before you hear about it
A caller who wants to see the house is offered times the listing agent is genuinely free and the viewing goes in the diary on the call. Anything that needs a person reaches the listing agent with the caller number and the question they actually asked. Either way, dinner is not interrupted by someone asking how many bedrooms it has.
02
What the agent has in front of it
Your listing data, not a script somebody typed out
The agent is built from the listing as it stands in your own property package, and rebuilt whenever that listing changes. Nothing is retyped, so a detail that is right in your system is right on the phone.
On file for every listing
- Address
- The street address exactly as the listing carries it, with the suburb.
- Price
- However you advertise it. A figure, by negotiation, enquiries over, or an auction date.
- The rooms
- Bedrooms, bathrooms and parking.
- The size
- Land area and floor area.
- Open homes
- The next times the house can be seen, kept current as they move.
- Documents
- The reports, floor plan, title and LIM attached to the listing.
- Listing agent
- The salesperson a call back is passed to.
- Status
- Current, under offer, sold or withdrawn, and the agent answers accordingly.
Where a listing has nothing on file for something, the agent says so and offers to have the salesperson come back to them. It does not fill the gap with a guess.
Every property on your board
A street of listings is a street of phone lines
Twenty properties on the market means twenty numbers and twenty agents. They do not share a script, they cannot confuse one house for another, and none of them ever needs you to answer it. When a listing comes off, its line comes off with it.
14 Kowhai Street, Rangiora
On the line
Sunday, 9.42pm
- The line
- Good evening, you have come through to the line for 14 Kowhai Street in Rangiora. I am the answering service for this property, so ask me anything about it.
- Caller
- Oh right. I am parked outside it now. What are they asking?
- The line
- It is advertised by negotiation. Four bedrooms, two bathrooms, double internal garage, 212 square metres of floor area on 703 square metres of land.
- Caller
- Any chance of getting through it before the weekend?
- The line
- Mere has Thursday at half past five, or Friday at eleven. There is also an open home on Sunday, one o clock until half past, if you would rather just turn up to that.
- Caller
- Thursday, half five.
- The line
- That is booked in for Thursday 21 August at 5:30pm. Mere Walker will meet you at the property. Can I put a name on it?
- Caller
- Hemi. And how old is the roof?
- The line
- Thanks Hemi. The roof is not something I have on file, so I would rather not guess at it. I can have Mere come back to you on that before Thursday.
- Caller
- Yeah, do that.
- The line
- Done. I have the number you are ringing from, and Mere will have the roof question with her when she rings. Anything else about the property while you are here?
Written out rather than recorded, but every line in it is something the agent does today, the booking included. To hear the real thing, ring 03 242 1183.
03
The agent on the line
What it does on a call, and what it will never do
A listing agent is worth more than a set of facts, and the agent on the line is not trying to replace one. It answers the questions that do not need a person, arranges the viewing, and hands over everything else.
On a call it will
- Answer at any hour, including Sunday afternoon and ten at night, which is when people are actually driving past houses.
- Give the address, the advertised price, the bedrooms, bathrooms, parking, land area and floor area.
- Say when the next open home is on.
- Arrange a viewing. Where your package can be written to and you have allowed it, offer times the listing agent is genuinely free and put it in their diary on the call. Otherwise take the viewing as a request with the times that suit the caller.
- Answer from the reports and documents attached to that listing.
- Take a call back request and pass it to the listing agent with the number the caller rang from and what they asked.
- Say plainly when something is not on file, rather than inventing an answer.
It will never
- Put any price on the property other than the one you advertise.
- Negotiate, take an offer, or talk about what an offer might need to be.
- Discuss the vendor, their circumstances, or why they are selling.
- Speak for the salesperson on offers, conditions or terms. All of that goes to the listing agent, every time.
- Offer a viewing time the listing agent does not have, book one inside your notice period, or book one outside your viewing hours.
- Change or cancel something already arranged on a caller say so. It matches on the number they rang from, and anything else is taken as a message.
- Claim to be a person. It introduces itself as the answering service for the property, and anyone who asks is told plainly.
Writing to your diary is your call
Putting a viewing straight into a salesperson diary is off until an agency turns it on, and it stays off by default on purpose. Nobody should have their calendar written to because a setting defaulted that way. With it off the agent still takes viewings on every call, they just arrive as requests for your salesperson to confirm, which is also what happens on a package with no calendar to write to.
04
It follows the listing
Nobody has to remember to turn anything off
The lines track your listings by themselves. The failure everyone worries about, a sold property still answering as though it is on the market, is the one this is built to prevent.
New listings arrive on their own
Properties sync from your package. Rex is the first one connected, and the product is built against a general property package contract rather than around a single vendor, so others join without any of this changing. See what else connects.
Under offer keeps answering
Deals fall over, the sign stays up and the phone keeps ringing, so a property under offer stays on the line and says so. You can also pause a line by hand without giving up its number.
Sold does not mean a dead number
A sold sign stays outside a house for weeks and people keep ringing what is printed on it. For a set period after the sale the agent tells callers it has sold and offers a call back about similar properties, which is worth considerably more to you than a disconnected tone.
Then the number goes back in the drawer
After the grace period the line comes down and the number is held rather than thrown away, ready for the next listing you put on the market in the same area. That reuse is what keeps a number per listing affordable.
Built here, answered here
Talkify is built in New Zealand. Calls to a +64 number are handled in New Zealand data centres and the call data stays in the country. Australian listings answer on +61 numbers handled in Australia. Your listing data is read from your own package and is never sold, shared or used to sell anything to your vendors.
What it costs
Listing lines are priced on how many properties you have answering at once, because that is the thing that actually drives the cost. An agency carrying eight listings and one carrying eighty are not the same product, so we would rather quote you properly than print a number here that fits neither.
Tell us roughly how many listings you carry and we will put a figure on it. Ask for a quote, or look at how the rest of our pricing works.
05
Questions agencies ask
Before you put a number on a sign
Does every listing really need a number of its own?
That is the whole idea. When the number belongs to one property, the caller never has to say which house they are ringing about, and the agent can open by naming it. A single agency number cannot do that, because the first thing it has to do is work out where the caller is standing.
Where does the property information come from?
Your own listing, in your own property package. Rex is the first package connected. Nothing is typed out by hand for the agent, so a listing that is right in your system is right on the phone.
What happens when the property sells?
The line does not die on the spot. A sold sign stays outside a house for weeks and people keep ringing the number printed on it, so for a set period after the sale the agent says the property has sold and offers a call back about similar listings. After that the line comes down and the number is held for the next listing you put on the market in the same area.
Can it book a viewing?
Yes. What the caller hears depends on your package. Where it can be written to and you have allowed it, the agent offers times the listing agent is genuinely free and puts the viewing in their diary on the call. Where it cannot, the agent still takes the viewing and it reaches the listing agent as a request with the times that suit the caller. Either way nobody rings back to find out whether somebody wants to see the house.
Could it book a viewing when the salesperson is not free?
No. It offers times read out of the listing agent diary, and it books into the same diary, so a time it offers is a time they have. It also holds to a minimum notice period and to your viewing hours, so nobody standing at the gate is told somebody will be there in ten minutes.
Can a caller change or cancel a viewing over the phone?
They can ask, and the agent takes it as a message for the listing agent. It will not move or cancel anything itself. Booking a new viewing is safe, because the worst case is a wasted slot. Changing one somebody else made means trusting a caller to be who they say they are, and a phone call is a poor place to prove that.
What does the salesperson actually receive?
A lead with the property, the number the caller rang from, their name if they gave it, and what they asked about. It arrives while the salesperson is at dinner rather than interrupting it.
Will a buyer know they are talking to an AI agent?
It introduces itself as the answering service for the property and it does not pretend to be a person. Anyone who asks is told plainly.
Which property packages does it work with?
Rex today. The product is built against a general property package contract rather than around one vendor, so a second package connects by meeting that contract and nothing else about the product changes.
The fastest way to judge this is to ring it
03 242 1183A live agent, answering right now. Ask it the things a buyer asks at a gate and decide for yourself whether you would put that number on a sign.